All our products are shipped within 4 to 7 business days.
DO YOU SHIP TO MY COUNTRY?
We primarily ship to the United States and Canada. Please contact us for any International Shipping.
In Canada: FREE shipping on orders over $150 before tax. Under $150 (before tax) shipping is $9.95 CND.
Local Pickup: Shipping charges: FREE
To the USA: FREE shipping on orders over $150 before tax. Under $150 (before tax) Shipping is $14.95 CND.
For international buyers:
Buyers are responsible for customs and import taxes that may apply. It is possible that delays are due to customs.
* Delivery times are Canada Post estimates. We can not guarantee them.
* If you need a faster delivery service, please contact us and it will be possible to arrange this.
* All clients are responsible for any shipping cost in cases where parcels need to be reshipped to you due to a failed delivery caused by incorrect shipping information provided, or if you fail to pick up the package at a designated postal office.
REFUSED OR RETURNED PACKAGES
Once an order has shipped it is considered to be a completed transaction and is subject to our standard Return Policy. Refusing a package does NOT entitle you to a full refund. Refused packages are subject to a 25% restocking fee** plus the cost of shipping and handling.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCT CLAIMS – IMPORTANT
If the product you receive is damaged, defective or incorrect, we require photos of the item and/or packaging. Please E-mail photos, Order Number, LOT to [email protected] within 24-48 hours of receipt of shipment. This will be required in order to have the damaged/defective/incorrect item collected / replaced. Product claims that have been approved for replacement are shipped within 72 business hours using the same shipping method from the original order.
Reporting Shipping Damage: Damages must be reported within 48 hours of receiving your shipment. Please E-mail [email protected]. Please have your Order Number, LOT. Retain all original packaging material for onsite inspection by a Shipping Company Representative.
Defective Items: In order for equipment, furniture or merchandise to be deemed “defective”, it must first be returned to the Manufacturer for a detailed inspection and/or warranty repair. If found to be defective, a replacement unit will be shipped to you. Nabi Spa. does NOT under warranty offer refunds, substitutions, credits, or upgrades.
Our Promise on Defective / Broken products
Within 30 days of purchase: Any part or material that is or becomes defective so as not to be usable within this period will be repaired or replaced. This warranty does not cover damage caused by negligence or units that have been altered or abused in any way.
After 30 days of purchase: Manufacturer Warranty will be in effect when applicable.
If it was our error, we will reimburse you the cost of the shipping via ground service. Return authorization form must be included with the return and the RMA number must appear on the outside of each box.
RETURN POLICY
All returns must be pre-approved. Simply call 416-657-0985 or email your request to [email protected] and a member of our staff will instruct you on the easiest way to return the product.
Note: Without approval will be refused/returned to sender and are void of refund.
CHARGE BACKS?
All credit card transactions, wire transfers and check payments are final once completed. Buyer / Customer waives all rights to charge back credit card payments. In the event stopping payment or executing a charge back, Buyer / Customer assumes the risk of product defect and/or damage, product returns are prohibited and credit is denied under all circumstances. By placing an order, the Buyer / Customer understands and agrees to all of the Terms and Conditions.
CHANGES TO OUR SHIPPING AND RETURN POLICIES
If we decide to change our Shipping and Return Policies, we will post those changes on this page.
CONTACTING US
If there are any questions regarding these Shipping and Return Policies you may contact us anytime using the information on our contact page.